Re-install help Please!!!!

will · October 16th, 2003

Guys, please help if you have any suggestions! I was transfered on the phone all over north america to find out that all tech support stopped on July 31.

Lightscape crashed with the message "lightscape has generated errors and will be closed...". I restarted and still got the same error, the software would not open.

I uninstalled lightscape, re-installed ... still the same error.

I uninstalled again, our tech guy deleted lightscape files in regedit, I did a scan disk and defragmented, reinstalled .. still the same error!!

I have installed on another machine successfully, but I can't get it back onto my machine!

...I'm using Windows 2k.

Ernest Burden · October 16th, 2003

Quote:

Lightscape crashed with the message "lightscape has generated errors and will be closed...". I restarted and still got the same error, the software would not open.
I uninstalled lightscape, re-installed ... still the same error.I have installed on another machine successfully, but I can't get it back onto my machine!...I'm using Windows 2k.

Try re-installing your video driver.

Oh, I forgot...to test if its the driver you should try putting the driver into standard VGA color depth--256 colors/8 bit and running LS. LS should run--looks awful but works. If that works its almost certainly your driver.

[ October 16, 2003, 11:02 AM: Message edited by: Ernest Burden ]

will · October 16th, 2003

Ernest, thanks for the tip. I just reinstalled the driver but that didn't work either. I get the same error and it creates another error log. I don't know what to do at this point?!

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October 16th, 2003	#1 (permalink)
will Junior Member Join Date: Mar 2003 Location: Cambridge, MA Posts: 6 Name: William Lewis	Guys, please help if you have any suggestions! I was transfered on the phone all over north america to find out that all tech support stopped on July 31. Lightscape crashed with the message "lightscape has generated errors and will be closed...". I restarted and still got the same error, the software would not open. I uninstalled lightscape, re-installed ... still the same error. I uninstalled again, our tech guy deleted lightscape files in regedit, I did a scan disk and defragmented, reinstalled .. still the same error!! I have installed on another machine successfully, but I can't get it back onto my machine! ...I'm using Windows 2k.

October 16th, 2003	#3 (permalink)
will Junior Member Join Date: Mar 2003 Location: Cambridge, MA Posts: 6 Name: William Lewis	Ernest, thanks for the tip. I just reinstalled the driver but that didn't work either. I get the same error and it creates another error log. I don't know what to do at this point?!

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