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August 18th, 2003
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#1 (permalink) |
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Junior Member
Join Date: Aug 2003
Location: Old San Juan
Posts: 2
Name: Americo Gonzalez Aquino |
After buying Lightscape several years ago and not really using it, I just bought a new laptop and installed LS. The problem is I don't know how to get the autorization code.
The Autodesk web site and Customer Care depts. do not recognize the serial number (version 3.0) and they referred me to Discreet at 877-347-2733, at which I just get a busy tone. What options do I have? Is there a different Discreet phone? |
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August 18th, 2003
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#2 (permalink) |
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President/Founder
Join Date: Jul 2001
Location: Calgary, Alberta, Canada
Age: 33
Posts: 5,075
Name: Jeff Mottle      |
I'm on it. Give me a couple of days until my contacts can give me the people you need to get in touch with. This should not be happenning.
__________________
Jeff Mottle CGarchitect.com |
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August 18th, 2003
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#3 (permalink) |
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President/Founder
Join Date: Jul 2001
Location: Calgary, Alberta, Canada
Age: 33
Posts: 5,075
Name: Jeff Mottle |
BTW are you from The Old San Juan in Puerto Rico? On the way to Antigua for our Honeymoon we ended up getting stuck there and had the extreme pleasure of staying at the El Convento hotel. What a beatiful city and location!
__________________
Jeff Mottle CGarchitect.com |
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August 18th, 2003
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#5 (permalink) |
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Junior Member
Join Date: Jun 2003
Location: Long Island New York
Posts: 15
Name: Jonathan Fantucchio |
youll get it authorized I authorized 3.1 2 mos ago had the same trouble they didnt recognize the code and transfereed me all over the damn place. finally they gave me someone in canada and i got it authorized
Its a pain but youll get it |
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August 19th, 2003
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#6 (permalink) |
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President/Founder
Join Date: Jul 2001
Location: Calgary, Alberta, Canada
Age: 33
Posts: 5,075
Name: Jeff Mottle |
Ok here's the info for Lighstcape Authorizations. If you guys have any problems let me know:
Email to license@discreet.com They can also call at 1-800-879-4233, Monday to Friday, from 9am to 6pm EST Telephone outside North America: 514-954-7545, Monday to Friday, from 9am to 6pm EST
__________________
Jeff Mottle CGarchitect.com |
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August 21st, 2003
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#7 (permalink) |
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Junior Member
Join Date: Aug 2003
Location: Old San Juan
Posts: 2
Name: Americo Gonzalez Aquino |
Jeff,
Thanks for the information. At the 800 number I was transferred to Pierre Elliot (Discreet Licensing). I left him a message on his voicemail and got a call back that same afternoon. Since I was in my car he asked for my e-mail, and then e-mailed me asking for my serial number and 16 digit authorization number. I e-mailed him the numbers (pierre.elliott@autodesk.com) and he e-mailed me my authorization code. I am now up and running. Thank you again ps. Yes, I am in Old San Juan, Puerto Rico. My office is located on Plaza de Armas, 2 blocks from the El Convento Hotel. I can see the hotel from my desk. You can see the view at my web site, http://agonzalezaquino.com/as-studio.htm. |
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April 26th, 2006
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#8 (permalink) |
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Junior Member
Join Date: Apr 2006
Location: Columbus, Ohio
Posts: 2
Name: Jane Murphy  |
Re: Lightscape Authorization
I am trying to install a lightscape license (long unused) on a new computer. . . is it still possible to get an authorization code? I have not yet located the last one I got from autodesk. . . .
Thanks! |
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