Craig Ramsay

I have a client who I am working on a project for. I have worked for this client before and he is always very happy with the work. I have got to the stage where he has been sent the final drafts for approval, this was a couple of weeks ago and I have not heard back from him. I have tried calling and have e-mailed several times... obviously I'd like to get the project wrapped up.

I have never been in this situation before and find it very strange. Would you guys recommend sending an interim invoice for the work carried out so far if I still have no response from him in say a weeks time?

dinhtuan

I dont think the client who we work for several time before hidden like this, Maybe he have problem like accident, sick ... God bless him

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ron ll

I have this sentence in my contract. "Projects delayed beyond the control of (my company) may be billed hourly for work completed."

John Dollus

An invoice for substantial completion should help them communicate better.

mbowers

Always keep record of the day you send your invoice, and the day you receive payment. Most of the time from the day i send out the bill i mark 30-35 days on the calendar when i should receive it. If that milestone has been passed and no word then i promptly send a reminder letter with the invoice attached

Send the invoice through regular mail. If there is still no communication, then send it certified. This will ensure he's received and you get notice of him receiving it. If he refuses to pick it up, then send a sign-upon delivery certified letter. If he refuses to sign for a certified letter then you may have some bigger problems to worry about.

Don't jump down his throat just yet. Some of my richest clients are lousy payers. If your worried that he's gonna stiff you then just make sure you get a paper trail started. Hope that helps.

paultwyman

Hi,

Does sound strange if you have worked with them before and had no problems. Perhaps they are sick or had an accident! (or gone on holiday and not bothered to tell you)
Is there anyway you can try contacting someone else to see what is going on?

I think like you say I would just give em a little longer then send the invoice, not a lot else you can do till they are late paying (hopefully it will not get to that)

Antisthenes

check the obituaries?

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Craig Ramsay

Well they are definitely in the office, just always going to voicemail. I'll see if I can contact someone else tomorrow, if not I'll send them an invoice for the hours worked so far on the project. If they want the project completed they will have to get back to me with comments on the last set of renders.

Cheers guys

crazy homeless guy

It is fairly common for projects to be put on hold, or delayed. The case could be that they are not even sure when the deadlines now are. Still, they should be responsible, and get back to you. Billing them for hours worked is probably best because chances are, if the deadline is delayed, the design will probably develop some more in the mean time.

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Ky Lane

Go knock on his door? Or better yet, do what I do, and send the lads 'round